Question 1

How do I place an order?

Accepted Answer

Browse products, add to cart, then checkout with your delivery address. You will receive an order confirmation immediately.

Question 2

Can I edit or cancel my order?

Accepted Answer

Contact us as soon as possible using the number in the footer. Orders already handed to courier cannot be cancelled.

Question 3

What payment methods do you accept?

Accepted Answer

Cash on Delivery (COD) across Bangladesh, plus bKash, Nagad and cards via UddoktaPay.

Question 4

Is Cash on Delivery safe?

Accepted Answer

Yes. You inspect your parcel at delivery and only pay if everything looks correct.

Question 5

How long does delivery take?

Accepted Answer

Inside Dhaka: 1–2 business days. Outside Dhaka: 2–4 business days via our courier partners.

Question 6

How is shipping cost calculated?

Accepted Answer

A flat rate is applied based on your district at checkout. Free shipping is available above the threshold shown on the cart page.

Question 7

What is the return policy?

Accepted Answer

You may return damaged or defective products within 3 days of delivery. See our Return & Refund Policy page for full details.

Question 8

Do I need an account to shop?

Accepted Answer

No, you can checkout as a guest. Creating an account lets you track orders and reuse your address.

Frequently Asked Questions

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